The policies and procedures under which Enterprise Rent-A-Car Mexico operates are shown here. We are committed to giving you the best service at the best price.
If you have any questions, complaints or suggestions contact us via email reservaciones@enterprise.mx or call us at our toll-free numbers:
Mexico 800-737-3722
USA 001-855-3722-639
Accident Report Line: 800 288 6700
**If your reservation is from these cities: Cancún, Chetumal, Ciudad del Carmen, Mérida, Playa del Carmen, Tulúm, Tuxtla Gutiérrez, Veracruz or Villahermosa please call to 800 500 1500
Rental Requirements
In order to rent a car with Enterprise Rent-A-Car you must cover the following requirements in original:
1. Official Identification
It requires a valid official identification, passport or driver licence's. Photocopies will not be accepted.
2. Driver's License
In order to rent a Enterprise Rent-A-Car vehicle, a valid driver's license is required and must be shown at time of rental. Photocopies will not be accepted.
3. Age Requirement
The minimum age to rent a car in Mexico is 25. All renters between 21 and 24 years of age must pay an additional daily charge of $90 pesos plus taxes, depending upon the city.
4. Credit Card
All clients must present a valid credit card at the time of the opening of the lease.
VISA, MasterCard and American Express credit cards are accepted.
Credit cards are accepted from department stores that are validated by VISA or MASTERCARD.
Rental Guarantee
At the time of opening the contract you will be asked for a credit card to make a pre-authorization as a guarantee of the rent that goes from $ 5,000 pesos onwards according to the category of the car, number of days of rent, protections * and additional services, as well as the final charges resulting from the rent.
Debit cards are not accepted for the rental guarantee. They will only be accepted as a payment method when returning the vehicle.
No Enterprise Rent-A-Car location accepts cash as a form of rental guarantee. Transfers and / or bank deposits are accepted as an account advance for the rent prior to the closing of the contract.
* The amount of guarantee will be reduced to a minimum with the hiring of Total Protection that includes Deductible Protection (DP). In case of not contracting the Protection of Material Damages (CDW) the minimum amount of income guarantee will be $ 45,000 pesos or $ 2,500 US dollars.
Important Note:
The Third Party Liability (TPL) is mandatory in all rentals NO EXCEPTIONS.
In Mexico, the Protection of Third Party Damages (Civil Liability) is required by law in all vehicles. This coverage can be acquired in our branches which will cover for the damages caused to third parties (TPL), the acquisition of such protection will be mandatory unless the client presents a valid proof of specific coverage of third party damage protection or valid liability Civil insurance and valid in Mexico, issued by an insurance company and that as a preferential beneficiary is signaled to the car rental company.
Liability insurance purchased on third-party travel websites and credit insurance that accompanies the United States or debit cards are not acceptable forms of coverage.
If the client provides acceptable proof of third party damage protection coverage or current liability insurance in Mexico and declines the acquisition of Third Party Damage Protection (TPL) offered at the branch desk, the minimum guarantee amount of the rent that will be withheld on the credit card will be $ 45,000 pesos or $ 2,500 US dollars.
Pre-Paid Reservations
The credit card used for prepayment must be physically presented when opening the lease and must have sufficient funds available to cover the pre-authorization required for contract signing. The credit card must be signed by the same cardholder whose name is on the contract itself, either as principal driver (direct contracting) or as additional driver of the rental unit.
Reservation Policies on prepaid reservation made through travel agencies and/or Accredited Business Intermediaries of Enterprise Rent-A-Car
It is not necessary to present the same credit card used for prepayment, as this was already done by the travel agency and/or accredited business intermediary, however the client still must present a personal credit card at contract opening. The travel agency and/or accredited business intermediary will pay the rental fee with the corporate credit card used for booking.
The direct customer (main driver) must always meet all the normal lease requirements at the time of contract opening. Additional or extra charges will be paid by the client at the time of contract issuance.
The prepayment charge will be invoiced when the travel agency and/or accredited business intermediary executive books the reservation through the Corporate Accounting department.
Cancelations and No Show Pre-paid Reservations
Cancellation and no show policies remain unchanged and are applicable to prepaid clients.
- In case of cancellation you will be charged 10% of the reservation amount.
- Failure to fulfill the reservation (No Show) will result in a charge of 20% of the reservation amount.
- Date changes may not be made on prepaid reservations
- For pre-paid reservations through discounted rates, no changes or refunds apply.
-The refund of the amount to be reimbursed from the pre-payment will be made in a period of 15 to 25 business days, once the cancellation is confirmed.
For more information, clarifications or reimbursements it will be necessary to call the Customer Service line 800 254 9689 or by email to: reservaciones@enterprise.mx
Late Charges
Every Enterprise-Rent-A-Car location calculates rates based on a 24 hour period from the time of rental. If a car is not returned on time a late charge will be applied.
Additional services
Mobile Device
The rental of the Mobile Device has a cost per day between $220 to $294 pesos plus taxes, depending upon the city. Please ask for availability by calling toll free from Mexico at 800-737-3722
Car Seats
The daily charge is $90 to $150 pesos plus taxes. Please ask for availability by calling toll free 800-737-3722 from Mexico.
Chauffeur Service
Chauffeur service is subject to availability. The cost varies by city and may be requested by calling 800-737-3722 from Mexico.
Additional costs for chauffeur's travel expenses (meals and lodging) are not included in the hourly rate and will be covered directly by the customer.
Additional Drivers
In all our offices there is a daily charge for each additional driver. The daily charge for each additional driver of $90 pesos plus taxes, depending upon the city.
All additional drivers must meet the same requirements as the principal driver, must present a valid driver's license, be present with the principal driver and sign the rental contract.
Underage Driver
The minimum age to rent a car in Mexico is 25. All renters between 21 and 24 years of age must pay an additional daily charge of $90 pesos plus taxes, depending upon the city..
All additional drivers must meet the same requirements as the principal driver, must present a valid driver's license, be present with the principal driver and sign the rental contract.
Protections Extension
The cost per day of the protection extension to cross the border to the US is $ 200 pesos plus taxes. Applies only to rents in the cities of Tijuana, Monterrey, Hermosillo, Ciudad Juárez, Chihuahua, Saltillo and Mexicali.
For more information on acquiring this extension of protection in other cities, you can call 800-737-3722 from Mexico.
Drop Off Charge
All one-way rentals are subject to a drop off charge which varies by type of vehicle.
Gasolina Pre-Paid Gas
This additional service allows you to save time since the pre-paid gas tank does not need to go to the gas station. The cost of the Pre-paid Gas service depends on the type of car selected and the tank capacity of the same. If on returning the unit has a remaining gasoline this will not be. discounted from the cost contracted or reimbursed.
At the time of rent you can request this service or for more information and the acquisition of this additional service you can call 800-737-3722 from Mexico.
Aditional Charges
Damages
The charge will be made for this concept when the rental car has suffered an accident and has aesthetic and / or mechanical damage, you will be required to complete an accident form and then the charge will be made to cover the deductible indicated in the protections contracted or the complete damage in case of having declined the protections.
Gasoline
All of our Enterprise Rent-A-Car offices deliver cars with a full fuel tank at the time of rental. If at the time of return of the unit has a lower amount of fuel than the one recorded on the inspection sheet generated at the time of delivery of the car, the cost established by the lessor for the service must be paid for filling the tank together with the cost of fuel.
Airport Tax
All the rents made in the airports offices are subject to a charge for this concept, whose value varies from 15 to 18% depending on the city.
Late Charges
Every Enterprise Rent-A-Car location calculates rates based on a 24 hour period from the time of rental. If a car is not returned on time a late charge will be applied.
Vehicle License Fee
The charge for vehicle license is a recovery fee referring to paperwork and vehicle taxes such as title, register, plates and verification.
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Assistance
Mechanical Problems and Roadside assistance
In case that the rental vehicle suffers some mechanical failure it will be necessary to communicate by telephone to the office where you rented your car so that the necessary road assistance is provided. Some assistance services may generate an additional cost according to the level of protection acquired and the necessary support.
Accidents and / or Total Theft
In case of emergency we suggest you report any accident to the competent authorities to 066.
For accident or theft report, please contact us at 800-288-6700 or 800-800-2880.
Additionally, it must be reported to Enterprise Rent-A-Car in a period no longer than 24 hrs. after the accident to the telephone number of the office where he rented the car. You will be required to complete an accident form.
